Professional Open Source Ticket System
OFORK – The Open Source Ticket System for Modern Service Management
Powerful helpdesk software for IT service management (ITSM), customer service, and enterprise solutions. Flexible, secure, and 100% on-premises.
Helpdesk & Support
Efficient ticket management for IT teams and customer support departments.
Simple, flexible, and powerful: OFORK is the open-source ticket system that helps service teams capture requests centrally and manage processes transparently. With on-premises installation, you retain full control over your data and meet demanding compliance requirements.
Comprehensive Helpdesk Solution: More Than Ticket Management
OFORK provides a stable foundation for your entire service organization. Whether you run classic IT support or company-wide departments, you can optimize response times with a proven open-source platform.
IT Service Management (ITSM)
Structure your IT support according to ITIL standards. OFORK supports you with automated ticket management, queues, role concepts, and escalation management for a professional IT helpdesk.
Customer Service Management (CSM)
Use OFORK as your central customer support ticket system. Document requests across teams and create transparency for customers and support agents through clear ticket histories.
Enterprise Service Management (ESM)
Extend your ticket system to departments such as HR, facility management, or legal. Digitize internal workflows and approval processes in a single platform.
Centrally logged
Monitored
Future-Proof & Open
Your Service Management Project on a Stable Open-Source Foundation
OFORK is the ideal solution for organizations looking for a customizable ticket system without vendor lock-in. The platform combines ticket handling, a knowledge base (FAQ), and process automation.
With its open architecture, your company remains independent. Whether you use OFORK as a simple IT helpdesk or as a complex service platform, you keep full control over the source code and database.
Consulting & Ticket System Implementation
We support you in designing your service processes. We introduce OFORK precisely into your IT infrastructure and train your helpdesk employees.
Migration from Legacy Systems
Move from proprietary solutions to a free open-source ticket system. We help with data migration and mapping your individual workflows.
Professional Support
For production use, we offer maintenance, updates, and support contracts (SLA) so your service desk runs smoothly at all times.
Security for Professionals
Why Organizations Choose This Open Source Ticket System
OFORK is valued by companies, public-sector organizations, and service providers that need a controllable and GDPR-compliant service management environment.
A modern helpdesk ticket system works best when it adapts to your processes – not the other way around. OFORK offers the flexibility of an open-source solution combined with enterprise features.
Secure. Scalable. Open Source.
Resources & Download
Everything you need to get started with the OFORK ticket system — from download to documentation.
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Optimize Your IT Service & Helpdesk Now
Let’s discuss how OFORK can make your ticket workflows more efficient. From small support teams to global enterprise service desks.
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